:root{--primary:#1a56db;--primary-light:#1a56db14;--primary-hover:#1e40af;--success:#16a34a;--success-light:#16a34a1a;--warning:#f59e0b;--warning-light:#f59e0b1a;--danger:#ef4444;--danger-light:#ef44441a;--purple:#8b5cf6;--purple-light:#8b5cf61a;--text:#0f172a;--text-secondary:#64748b;--text-muted:#94a3b8;--border:#e2e8f0;--border-light:#f1f5f9;--bg:#f8fafc;--bg-white:#fff;--bg-hover:#f1f5f9;--radius:10px;--radius-sm:6px;--shadow:0 1px 3px #0000000f, 0 1px 2px #0000000a;--shadow-md:0 4px 12px #00000014;--sidebar-w:48px;--convlist-w:280px}*{box-sizing:border-box;margin:0}body{min-width:1024px;color:var(--text);background:var(--bg);margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;font-size:14px}button{cursor:pointer;font:inherit}button:disabled{opacity:.4;cursor:not-allowed}input,select,textarea{font:inherit}input:focus,textarea:focus,select:focus{outline:2px solid var(--primary-light);border-color:var(--primary)}.hidden{display:none!important}.shell{min-height:100vh}.eyebrow{color:var(--primary);letter-spacing:.12em;text-transform:uppercase;margin:0 0 6px;font-size:.72rem;font-weight:800}.muted{color:var(--text-secondary)}.error{min-height:1.2em;color:var(--danger);font-size:.82rem}h1,h2,h3,p{margin:0}.login-card{border-radius:var(--radius);background:var(--bg-white);max-width:400px;box-shadow:var(--shadow-md);margin:8vh auto;padding:32px}.login-card form{gap:16px;margin-top:24px;display:grid}.login-card label{color:var(--text-secondary);gap:4px;font-size:13px;display:grid}.login-card input{border:1px solid var(--border);border-radius:var(--radius-sm);height:44px;padding:0 12px}.login-card button{border-radius:var(--radius-sm);background:var(--primary);color:#fff;border:0;padding:12px 16px;font-size:.95rem;font-weight:600}.login-card button:hover{background:var(--primary-hover)}.app{background:var(--bg);flex-direction:column;height:100vh;display:flex;overflow:hidden}#topBar{background:var(--bg-white);border-bottom:1px solid var(--border);z-index:10;flex-shrink:0;justify-content:space-between;align-items:center;gap:16px;height:48px;padding:0 12px 0 4px;display:flex}#telephonyBar{align-items:center;gap:8px;height:36px;padding:0 8px;display:flex}#telephonyBar input{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--bg);width:200px;height:32px;padding:0 10px;font-size:13px}.tel-btn{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--bg-white);width:32px;height:32px;color:var(--text-secondary);justify-content:center;align-items:center;padding:0;font-size:16px;display:flex}.tel-btn:hover{background:var(--bg-hover);color:var(--text)}.tel-btn.call-btn{background:var(--success);color:#fff;border-color:var(--success);font-size:18px}.tel-btn.call-btn:hover{background:#15803d}.tel-btn.end-btn{background:var(--danger);color:#fff;border-color:var(--danger)}.tel-btn.end-btn:hover{background:#dc2626}.tel-btn.active{background:var(--primary);color:#fff;border-color:var(--primary)}.tel-status{color:var(--text-secondary);white-space:nowrap;font-size:11px}#agentStatusBar{align-items:center;gap:8px;display:flex}.status-badge{white-space:nowrap;border-radius:999px;align-items:center;gap:5px;padding:4px 10px;font-size:11px;font-weight:600;display:inline-flex}.status-dot{border-radius:50%;width:7px;height:7px}.status-available{background:var(--success-light);color:#166534}.status-available .status-dot{background:var(--success)}.status-busy{background:var(--warning-light);color:#92400e}.status-busy .status-dot{background:var(--warning)}.status-paused{background:var(--warning-light);color:#92400e}.status-paused .status-dot{background:var(--warning)}.status-disconnected{background:var(--danger-light);color:#991b1b}.status-disconnected .status-dot{background:var(--danger)}.status-btn{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--bg-white);height:28px;color:var(--text-secondary);padding:0 10px;font-size:11px;font-weight:600}.status-btn:hover{background:var(--bg-hover)}.status-btn.warn{color:var(--warning);border-color:var(--warning)}.status-btn.danger{color:var(--danger);border-color:var(--danger)}.status-timer{color:var(--text-muted);white-space:nowrap;font-size:11px}.status-queue{color:var(--text-secondary);white-space:nowrap;font-size:11px;font-weight:500}#mainLayout{flex:1;display:flex;overflow:hidden}#iconNav{width:var(--sidebar-w);color:#94a3b8;background:#0f172a;flex-direction:column;flex-shrink:0;align-items:center;gap:2px;padding:8px 0;display:flex;overflow-y:auto}.icon-nav-btn{border-radius:var(--radius-sm);color:#64748b;background:0 0;border:0;justify-content:center;align-items:center;width:38px;height:38px;font-size:18px;transition:background .15s,color .15s;display:flex}.icon-nav-btn:hover{color:#e2e8f0;background:#ffffff14}.icon-nav-btn.active{background:var(--primary);color:#fff}.icon-nav-spacer{flex:1}#conversationList{width:var(--convlist-w);background:var(--bg-white);border-right:1px solid var(--border);flex-direction:column;flex-shrink:0;display:flex;overflow:hidden}#convListHeader{border-bottom:1px solid var(--border-light);padding:10px}#convListHeader input{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--bg);width:100%;height:34px;padding:0 10px;font-size:13px}#convListItems{flex:1;overflow-y:auto}.conv-item{text-align:left;border:0;border-bottom:1px solid var(--border-light);cursor:pointer;background:0 0;align-items:flex-start;gap:10px;width:100%;padding:12px 14px;transition:background .1s;display:flex}.conv-item:hover{background:var(--bg-hover)}.conv-item.active{background:var(--primary-light);border-left:2px solid var(--primary)}.conv-avatar{width:36px;height:36px;color:var(--primary);background:#dbeafe;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:13px;font-weight:700;display:flex}.conv-body{flex:1;min-width:0}.conv-name{color:var(--text);white-space:nowrap;text-overflow:ellipsis;font-size:13px;font-weight:600;overflow:hidden}.conv-preview{color:var(--text-secondary);white-space:nowrap;text-overflow:ellipsis;margin-top:2px;font-size:12px;overflow:hidden}.conv-meta{flex-direction:column;flex-shrink:0;align-items:flex-end;gap:3px;display:flex}.conv-time{color:var(--text-muted);white-space:nowrap;font-size:10px}.conv-state{white-space:nowrap;border-radius:999px;padding:1px 6px;font-size:9px;font-weight:700}.conv-state.waiting{color:#92400e;background:#fef3c7}.conv-state.assigned{color:#1e40af;background:#dbeafe}.conv-state.active{color:#166534;background:#d1fae5}#chatArea{background:#f0f2f5;flex-direction:column;flex:1;min-width:0;display:flex;overflow:hidden}#chatEmpty{color:var(--text-muted);flex-direction:column;flex:1;justify-content:center;align-items:center;gap:8px;display:flex}.chat-empty-icon{opacity:.3;font-size:48px}#chatEmpty h2{color:var(--text-secondary);font-size:16px;font-weight:600}#chatEmpty p{font-size:13px}#chatActive{flex-direction:column;flex:1;display:flex;overflow:hidden}#chatHeader{background:var(--bg-white);border-bottom:1px solid var(--border);flex-shrink:0;align-items:center;gap:10px;padding:10px 16px;display:flex}.chat-contact-avatar{width:36px;height:36px;color:var(--primary);background:#dbeafe;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:13px;font-weight:700;display:flex}.chat-contact-info{flex:1;min-width:0}.chat-contact-name{color:var(--text);font-size:14px;font-weight:600}.chat-contact-phone{color:var(--text-secondary);margin-top:1px;font-size:11px}.chat-contact-state{white-space:nowrap;border-radius:999px;padding:2px 8px;font-size:10px;font-weight:700}.chat-header-actions{gap:6px;display:flex}#chatThread{background:#efeae2 url("data:image/svg+xml,%3Csvg width='60' height='60' viewBox='0 0 60 60' xmlns='http://www.w3.org/2000/svg'%3E%3Cg fill='none' fill-rule='evenodd'%3E%3Cg fill='%23d4cfc6' fill-opacity='0.4'%3E%3Cpath d='M36 34v-4h-2v4h-4v2h4v4h2v-4h4v-2h-4zm0-30V0h-2v4h-4v2h4v4h2V6h4V4h-4zM6 34v-4H4v4H0v2h4v4h2v-4h4v-2H6zM6 4V0H4v4H0v2h4v4h2V6h4V4H6z'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E");flex-direction:column;flex:1;gap:8px;padding:14px 20px;display:flex;overflow-y:auto}.msg-row{margin-bottom:2px;display:flex}.msg-row.in{justify-content:flex-start}.msg-row.out{justify-content:flex-end}.msg-bubble{border-radius:8px;max-width:75%;padding:8px 12px;font-size:13px;line-height:1.45;position:relative;box-shadow:0 1px 1px #0000000d}.msg-bubble.in{background:#fff;border-radius:0 8px 8px}.msg-bubble.out{background:#d9fdd3;border-radius:8px 0 8px 8px}.msg-bubble p{word-wrap:break-word;margin:0}.msg-media{cursor:pointer;border-radius:6px;max-width:240px;max-height:240px;display:block}.msg-doc-link{color:var(--primary);font-size:12px;text-decoration:underline}.msg-meta{color:var(--text-muted);justify-content:flex-end;align-items:center;gap:4px;margin-top:3px;font-size:10px;display:flex}.msg-meta .msg-status{color:var(--primary)}#chatComposer{background:var(--bg-white);border-top:1px solid var(--border);flex-shrink:0;align-items:center;gap:8px;padding:8px 14px;display:flex}#chatComposer textarea{border:1px solid var(--border);resize:none;background:var(--bg);border-radius:20px;flex:1;min-height:40px;max-height:80px;padding:10px 12px;font-size:13px}.composer-btn{width:36px;height:36px;color:var(--text-secondary);background:0 0;border:0;border-radius:50%;justify-content:center;align-items:center;font-size:18px;display:flex}.composer-btn:hover{background:var(--bg-hover)}.composer-send{background:var(--primary);color:#fff;border:0;border-radius:50%;justify-content:center;align-items:center;width:40px;height:40px;font-size:20px;display:flex}.composer-send:hover{background:var(--primary-hover)}.composer-send:disabled{background:var(--border)}#contactPanel{background:var(--bg-white);border-left:1px solid var(--border);flex-direction:column;flex-shrink:0;width:280px;transition:width .2s,margin .2s;display:flex;overflow:hidden}#contactPanel.collapsed{border:0;width:0}#contactPanelContent{flex:1;padding:16px;overflow-y:auto}.contact-panel-header{justify-content:space-between;align-items:center;margin-bottom:14px;display:flex}.contact-panel-header h3{font-size:14px;font-weight:700}.panel-tabs{border-bottom:2px solid var(--border);gap:0;margin-bottom:14px;display:flex}.panel-tab{color:var(--text-secondary);cursor:pointer;background:0 0;border:0;border-bottom:2px solid #0000;margin-bottom:-2px;padding:6px 14px;font-size:12px;font-weight:600}.panel-tab.active{color:var(--primary);border-bottom-color:var(--primary)}.contact-field{margin-bottom:12px}.contact-field label{color:var(--text-muted);text-transform:uppercase;letter-spacing:.04em;margin-bottom:3px;font-size:10px;font-weight:700;display:block}.contact-field span{color:var(--text);font-size:13px}.contact-tags{flex-wrap:wrap;gap:4px;margin-top:12px;display:flex}.contact-tag{background:var(--bg-hover);color:var(--text-secondary);border-radius:999px;padding:3px 8px;font-size:10px;font-weight:600}.contact-actions{flex-direction:column;gap:6px;margin-top:16px;display:flex}.contact-action-btn{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--bg-white);width:100%;height:34px;color:var(--text);align-items:center;gap:6px;padding:0 10px;font-size:12px;font-weight:600;display:flex}.contact-action-btn:hover{background:var(--bg-hover)}.contact-action-btn.call{color:var(--success);border-color:var(--success-light)}.contact-action-btn.transfer{color:var(--primary);border-color:var(--primary-light)}.contact-action-btn.close{color:var(--danger);border-color:var(--danger-light)}.contact-templates{margin-top:16px}.contact-templates h4{color:var(--text-muted);text-transform:uppercase;margin-bottom:8px;font-size:11px;font-weight:700}.tpl-quick-btn{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--bg);text-align:left;width:100%;margin-bottom:4px;padding:8px 10px;font-size:11px}.tpl-quick-btn:hover{background:var(--bg-hover);border-color:var(--primary)}.btn-sm{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--bg-white);height:28px;color:var(--text);padding:0 10px;font-size:11px;font-weight:600}.btn-sm:hover{background:var(--bg-hover)}.btn-sm.primary{background:var(--primary);color:#fff;border-color:var(--primary)}.btn-sm.primary:hover{background:var(--primary-hover)}.btn-sm.success{background:var(--success);color:#fff;border-color:var(--success)}.btn-sm.danger{background:var(--danger-light);color:var(--danger);border-color:var(--danger-light)}.toast{z-index:100;color:#fff;border-radius:var(--radius-sm);box-shadow:var(--shadow-md);background:#0f172a;padding:10px 16px;font-size:12px;position:fixed;bottom:16px;right:16px}.tpl-modal-overlay{z-index:50;background:#0000004d;justify-content:center;align-items:center;display:flex;position:fixed;inset:0}.tpl-modal{background:var(--bg-white);border-radius:var(--radius);width:480px;max-height:80vh;box-shadow:var(--shadow-md);padding:20px;overflow-y:auto}.tpl-modal h3{margin-bottom:14px;font-size:16px;font-weight:700}.tpl-modal-grid{flex-direction:column;gap:6px;display:flex}.tpl-modal-item{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--bg-white);text-align:left;width:100%;padding:10px 12px;font-size:12px}.tpl-modal-item:hover{border-color:var(--primary);background:var(--primary-light)}.tpl-modal-item .tpl-name{color:var(--text);font-weight:700}.tpl-modal-item .tpl-meta{color:var(--text-secondary);margin-top:2px;font-size:10px}.tpl-modal-vars{flex-direction:column;gap:6px;margin-top:10px;display:flex}.tpl-modal-vars input{border:1px solid var(--border);border-radius:var(--radius-sm);height:32px;padding:0 8px;font-size:12px}.tpl-modal-actions{justify-content:flex-end;gap:8px;margin-top:14px;display:flex}::-webkit-scrollbar{width:6px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}